in Alex Harper, bear market, Bull Market, Cryptocurrency Exchange, customer support, Leigh Travers, Swyftx

Customer support staff swamped during market swings — exchange execs

by Repost Admin October 11, 2022, 2:12 am 1000 Views

Binance Australia’s CEO says it is imperative that customer support is ready for a large influx of customer inquiries at any moment.

Crypto market turbulence can be an immensely stressful time for customer support staff at crypto exchanges, with companies vastly bolstering headcounts just to meet demand during surges.

Speaking to Cointelegraph, Alex Harper, co-founder and CEO of Australian crypto exchange SwyftX said that “no matter what your role title is […] no one was above customer support at Swyft.”

He said that he, along with staff members from human resources and the CFO have had to work late into the night on occasion to assist their customer support teams when markets go crazy, explaining: